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Direct hotline to AFDW/CC has simple rules of engagement

Maj. Gen. Darren McDew, Air Force District of Washington commander, listens to Airman 1st Class Robert Matthews, AFDW ceremonial guardsman, describe the precision put into every American flag folded by honor guard members, Dec. 21, on Joint Base Anacostia-Bolling. General McDew visited fellow 11th Operations Group and AFDW Airmen for his first time as commander and later coined Airman Matthews for his flawless description of his team members. (U.S. Air Force photo by Senior Airman Steele C. G. Britton)

Maj. Gen. Darren McDew, Air Force District of Washington commander, constantly stresses the importance of listening to Airmen and civilian team members and thanking them for their contributions. The general provides a direct line to those who have addressed their concerns through every other available means through the AFDW Commander's Hotline, afdw.commanderhotline@afncr.af.mil. (U.S. Air Force photo by Senior Airman Steele C. G. Britton)

Air Force Vice Chief of Staff Gen. Carrol H. "Howie" Chandler congratulates
Maj. Gen. Darren W. McDew, the new Air Force District of Washington
commander, after passing him the unit guidon during a change of command
ceremony at Andrews Air Force Base, Md., on Dec. 9, 2010.  General McDew's
prior assignment was at the Pentagon, where he was the vice director of
Strategic Plans and Policy on the Joint Staff. (U.S. Air Force photo/Senior
Airman Melissa V. Brownstein)

Maj. Gen. Darren W. McDew, Air Force District of Washington commander, took command Dec. 9, 2010. Since that time, he has provided the AFDW Commander's Hotline, afdw.commanderhotline@afncr.af.mil, as a final means for those individuals who have tried every other avenue to address an issue or concern. (U.S. Air Force photo/Senior Airman Melissa V. Brownstein)

WASHINGTON, D.C. -- -- The AFDW Commander's Hotline is fully operational and ready for use.

The rules of engagement are simple. I only ask that you don't make me the first stop for your concern or question. If there is an organization in place that gets paid to solve the problems, please allow them the first crack at it. This will be the first question I ask to ensure you've given the right folks the opportunity to address your concern. If you are still not getting something resolved, I'll be happy to look into it.

This capability is a direct link to me and me only. Nobody else has access to this Hotline. However, please be aware that I might share the info in the email with the appropriate channel - chain of command; Inspector General Hotline; the Department of Defense IG Hotline; Fraud, Waste, and Abuse Hotline; DOD Fraud, Waste, and Abuse Hotline; Congress; Military Equal Opportunity; civilian personnel grievance process; safety; etc. - if I need their input. However, I will respect your privacy to the extent that I am able ...especially if you request to remain anonymous.

I greatly value what you do every day and I hope this provides an additional link to help me help you. Thank you for your hard work and I look forward to your emails.